In Watermark Iane we specialize in making invitations and souvenirs using traditional and exclusively designed for each event, using techniques such as filigree, embossing and embroidery among others. We are in Mexico and we ship to anywhere in Mexico and the world, to quote your invitations and shipping, we suggest contacting us. In our ianefiligrana. wrdpress. com you will find our latest models and learn a little more of our work our contact telephone numbers are 57, 75, 82, 05. or cel 55,...
The artwork is sent with a Certificate of Authenticity issued by Artelista and signed by the artist.
The artwork has an all risk insurance provided by the company AXA Insurances and it is sent via DHL. In case the artwork is damaged during its delivery, the total amount of your purchase will be refunded.
After the delivery, you have 14 working days to decide if you keep the artwork or if you prefer a return at no cost (up to 150€ of delivery costs).
All these guarantees are certificated by Trusted Shops, the leading trustmark for online shops with integrated buyer protection.
In the event that you change your mind or, simply, the artwork do not convince you after receiving your order, you have a return/change period of 14 working days without additional costs (limited to 150€ in shipping costs), starting the day after the reception of the order.
To proceed with a change or a return, follow the steps below:
- Email us at email@example.com so that our Customer Service department can contact you (Mon-Thurs, 10:00 – 14:00 and 16:00 – 18:00 / Fri, 10:00 – 14:00 Spain local time). Please, try to have on hand the order ID to facilitate and accelerate this process.
- The Courier will pick up the package on the place and date agreed, and once we receive the artwork, we will proceed with the refund of the paid amount.