In the event that you change your mind or, simply, the artwork do not convince you after receiving your order, you have a return/change period of 14 working days without additional costs (limited to 150€ in shipping costs), starting the day after the reception of the order.
To proceed with a change or a return, follow the steps below:
- Email us at firstname.lastname@example.org so that our Customer Service department can contact you (Mon-Thurs, 10:00 – 14:00 and 16:00 – 18:00 / Fri, 10:00 – 14:00 Spain local time). Please, try to have on hand the order ID to facilitate and accelerate this process.
- The Courier will pick up the package on the place and date agreed, and once we receive the artwork, we will proceed with the refund of the paid amount.
Enjoy Artelista, enjoy art
We know sometimes buying an artwork is not such easy, so we want to help you.
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Kind regards, The Artelista team