HOW TO BUY ART ONLINE

On Artelista you can find artworks put up for sale by artists or galleries. All artists state by contractual terms that they are the authors of the artworks. You can also find artworks of the Great Masters from the greatest museums of the world.

Verified artists carry a badge next to their name, both on their profile and on their artwork pages.

It means Artelista has checked their identity and their track record, so you can buy with more confidence.

On Artelista you can buy original artworks of the following categories: paintings, sculptures, drawings, photographs, collages, digital art, ceramics and crafts.

You can buy the artworks put up for sale by the author or the gallery. The purchase is online and those artworks which can be bought have the button “Add to cart” on the artwork tab. The button “Add to cart” appears when the artwork has all the information needed: price and dimensions. You can also find on Artelista artworks which are not on sale or which have been sold.

If an artwork has no “Add to cart” button it is because the artist has not completed the details we need in order to sell it, or because it is not for sale.

You can write to them with the “Contact” button on the artwork page to ask about it. If you prefer, write to us and we will help you.

The non available artworks cannot be bought as the artist may not have access to it. Those artworks marked as NA are usually on exhibitions or galleries and it may be a temporal status. If you are interested in an artwork that today is not available, you can mark it as favourite so that you can track its availability.

A print is a high-quality print of a photograph using pigmentation techniques in different media types: lithographic paper, photographic paper, photopanel and canvas (already stretched or not).

You can buy prints of original artworks and photographs, as well as prints of drawings, digital art, engravings, collages and sculptures (pictures of sculptures).

For artworks by Artelista artists, they can be bought in the sizes the artist's image allows. For prints of works by Great Masters, every image has optimal quality.

You will recognise the artworks available as prints because their page shows the different media types (lithographic paper, photographic paper, photopanel and canvas, stretched or not), their prices and the size selector.

Prices are set by artists or galleries on Artelista. Great master Print’s prices are set by Artelista.

The price set for the artwork is the retail price including local taxes where applicable. Price does not include delivery costs, customs fees or import duties. Artelista takes on delivery costs.

The Certificate of Authenticity or COA is a document issued by Artelista for every artwork. In the case of original artworks, this document certifies its originality, whereas in the case of prints, the document certifies the using of HP materials and technology. In the COA you will find information of the artwork: name of the artist, title of the artwork, technical specifications and so on. Moreover, if it is an original artwork, the COA is given with the signature of the artist. In the case of prints, the COA is issued with three important logos: the logo of Artelista to certify its uniqueness, the logo of Hewlett Packard to certify it has been printed using HP technology and the logo of the Wilhelm Imaging research to certify the printing has a durability superior to 250 years.

In the case of original paintings and prints, they can be sent in a rigid tube or already pre-stretched. The rest of original artworks are sent in boxes in compliance with Artelista delivery protocols (in rigid triple wall cardboard box guaranteeing security in shipping).

If the artwork is damaged during the shipment, you won’t have to worry about anything as all the artworks are insured with the company Allianz Insurances. The insurance included covers the 100% of the artwork value and any incident the artwork may suffer during the delivery.

Artelista works with the best international delivery companies (DHL, UPS and FedEx). You will have the best delivery time with shipment tracking through the tracking number we will provide you with.

The estimated delivery time is within 10 and 15 business days since ordering. In the case of international shipments, the artwork may be subjected to customs clearance procedures which can cause delays beyond original delivery estimates. Exports of original artworks from Argentina and Colombia could result in delays for 10 additional days due to customs clearance procedures. Artelista assumes no responsibility for customs clearance delays.

We know it is not easy to purchase an artwork without seeing or touching it. In the event that you change your mind or, simply, the artwork do not convince you after receiving your order, you have a return/change period of 14 days without additional costs, starting the day after the reception of the order. We won’t ask you why, we are just interested in your full satisfaction.

If you have found an artwork you like, click the “Add to cart” button on the artwork page. From the cart you go to the checkout, where you fill in your billing and shipping details and choose how to pay.

Shipping is free, so the amount you see is the price of the artwork with its local taxes.

When you finish we send you an email with all the details of the purchase, which you also have in the Purchases section of your account.

On the artworks that allow it you will see a “Make an offer” button next to the buy one. When you click it a form opens where you enter the price you propose and your contact details.

The artist receives your proposal and can accept it, reject it or propose a different price. We let you know their answer by email.

If they accept, you will be able to complete the purchase at the agreed price. An offer is not a commitment to buy until you finish the order.

You can pay by card, with PayPal and with the other methods we offer through Stripe, our payment gateway. On a phone you also get Apple Pay and Google Pay, and in some countries, depending on the amount, paying in instalments can show up too. Which ones are available depends on the country you are buying from, so you will see yours at the payment step.

With methods such as cards or PayPal the payment is taken straight away and you receive the confirmation by email right after. Others, such as bank debits, take a few days to clear. In the meantime the artwork stays reserved and we email you as soon as the payment is confirmed.

Prices are shown in the currency you have selected and the charge is made in that same currency, so the amount you see when you pay is the one you are charged.

You can change currency whenever you want from the selector in the header.

If the artwork is a gift and the delivery address is not your billing address, you can say so at the shipping step of the purchase, by unticking the option to ship to the same address.

If you want to include a dedication, write to us with your order number as soon as you finish the purchase and we will add it to the shipment.

You can write to us from the contact page or at customerservice@artelista.com.

If you have bought an artwork on Artelista and want to check your order, you have everything in the Purchases section of your account, under Transactions.

There you can see the status of each artwork, its price, the date of the purchase and, once the payment is complete, the link to download the Certificate of Authenticity. We also send you a confirmation email with the details of the order as soon as you place it.

We will inform you about the estimated delivery time and the tracking number to track your package.

You have the summary of every purchase, with its amount and its date, in the Purchases section of your account.

If you need an invoice, open an issue from that same section with the reason “Invoice or payment” and we will send it to you.

Go to the Purchases section of your account and find the order you want. The Certificate column has the PDF download link, available once the payment is complete.

If the artwork is an original, you will also receive the certificate signed by the artist inside the parcel.

Those shipments which are treated as exports are those shipments in which the origin and destination country do not belong to a common economic space (EU, NAFTA, etc.). When exporting an original artwork, the artist is the exporter and you are the importer.

The price set for the artwork includes local taxes where applicable but excludes import duties. Each country has its own regulations governing the import of artworks. Most countries are exempt from import duty and there is an import tax that can be anywhere from 10% to 20% on the amount of the purchase. The international delivery company will inform you and we will advise you on how to proceed with the custom clearance management prior to the delivery of the artwork.

If there is an incident or the artwork is damaged, you can choose between replacing it with another one or getting your money back. You take no risk.

To sort it out, open an issue from the Purchases section of your account with the reason “It arrived damaged”, telling us the condition the artwork arrived in and attaching photos of the parcel and of the damage. We will get in touch to explain the next steps.

If something has gone wrong with an order, open an issue from the Purchases section of your account: pick the reason, tick the affected artworks and tell us what happened.

We will look into it and tell you how to proceed, in your inbox and by email.