CASTILLOS EN EL AIRE

Free and easy returns

In the event that you change your mind or, simply, the artwork do not convince you after receiving your order, you have a return/change period of 14 days without additional costs, starting the day after the reception of the order.

To proceed with a change or a return, follow the steps below:

• - Email us at customerservice@artelista.com so that our Customer Service department can contact you (Mon-Thurs, 10:00 – 14:00 and 16:00 – 18:00 / Fri, 10:00 – 14:00 Spain local time). Please, try to have on hand the order ID to facilitate and accelerate this process.
• - The Courier will pick up the package on the place and date agreed, and once we receive the artwork, we will proceed with the refund of the paid amount.

Enjoy Artelista, enjoy art

Free and safe delivery

When you purchase art at Artelista, you have at your disposal thousands of artworks by artists from around the world, from up to 170 different countries, , and we don't want the delivery costs to be a problem when you want to enjoy the best art. The price shown at the artwork page is its final price, without surprises. Additionally, for your tranquility, the artwork is insured with the company Allianz Insurances during shipping, so we will handle everything if, unfortunately, the artwork is damaged before being delivered.

The estimated delivery time for Artelista fine art prints is 5-7 working days, whereas in the case of original artworks, it would vary depending on the origin country. Once the artist notifies us the artwork is ready for shipment, the delivery will be in the following 24-72 hours, These delivery times may be altered by custom clearance events, especially when the origin country of the artwork belongs to a different cross-national agreement (EU,NAFTA,etc.). here. Shipments from Argentina, Colombia or Cuba need of a special authorization for the exportation of artworks, so it is important to have this into account when calculating the delivery date.

Bear in mind we are dealing with works of art, so they may be in an exhibition (actually, this is awesome!). Those artworks which are in an exhibition are usually displayed as “non-available”. In case the artwork has been put up for sale, take into account the artist would have to manage with the organization of the exhibition the return of the artwork in order to be able to realize the shipment.

Enjoy Artelista, enjoy art

Customer care

We are dealing with works of art, a unique and exclusive product, and we want you to feel this way too, therefore, our main objective is to offer a personalized and close customer service. We are at your disposal at all times. If you have any concern, doubts about your order or for whatever reason you need you contact us

You can choose the way you contact us:

• - Email us to customerservice@artelista.com
• - Use the chat you have available at the website

Enjoy Artelista, enjoy art