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The artwork is sent with a Certificate of Authenticity issued by Artelista and signed by the artist.
The artwork has an all risk insurance provided by the company AXA Insurances and it is sent via DHL. In case the artwork is damaged during its delivery, the total amount of your purchase will be refunded.
After the delivery, you have 14 working days to decide if you keep the artwork or if you prefer a return at no cost (up to 150€ of delivery costs).
All these guarantees are certificated by Trusted Shops, the leading trustmark for online shops with integrated buyer protection.
In the event that you change your mind or, simply, the artwork do not convince you after receiving your order, you have a return/change period of 14 working days without additional costs (limited to 150€ in shipping costs), starting the day after the reception of the order.
To proceed with a change or a return, follow the steps below:
- Email us at firstname.lastname@example.org so that our Customer Service department can contact you (Mon-Thurs, 10:00 – 14:00 and 16:00 – 18:00 / Fri, 10:00 – 14:00 Spain local time). Please, try to have on hand the order ID to facilitate and accelerate this process.
- The Courier will pick up the package on the place and date agreed, and once we receive the artwork, we will proceed with the refund of the paid amount.